Refund and Cancellation Policy

Suraksham Safety Solutions is a partnership firm based in India providing career and professional services primarily for HSE, EHS, Health, Safety and Environment professionals.

Business Address

Website: www.suraksham.com

General Support: connect@surakshamsafety.com

Suraksham may offer paid digital services including:

• Premium subscriptions
• Elite subscriptions
• Resume-related services
• Career tools
• Career assessments
• AI-assisted career tools
• Other paid professional or career-related services

The features, pricing, duration and applicable terms for each service will be displayed before purchase.

You may cancel your Premium or Elite subscription at any time through the cancellation mechanism made available by Suraksham or the applicable payment platform.

If you cancel a subscription:

• Your subscription will normally remain active until the end of the period already paid for.
• You may continue to access applicable paid features until the end of that period, unless otherwise stated.
• Cancellation will normally prevent the next recurring payment from being charged.
• Cancellation does not automatically result in a refund for the unused portion of the current subscription period.

If a subscription is purchased as a non-recurring plan, no further renewal will occur after the purchased period expires.

Where a Premium or Elite subscription is offered with automatic renewal, the subscription may renew at the applicable price until cancelled.

The renewal frequency and applicable price will be displayed before or during the subscription process. You are responsible for cancelling the subscription before the next renewal date if you do not wish to continue.

Where required by applicable law, Suraksham will provide appropriate renewal information or notices.

Unless otherwise stated or required by applicable law, payments for a Premium or Elite subscription are generally non-refundable once the paid service has been activated or substantially used. This is because access to digital features and services may begin immediately after payment.

However, Suraksham may consider a refund in appropriate circumstances, including:

• Duplicate payment
• Payment made due to a technical error
• Payment charged after a valid cancellation
• Failure to activate the purchased subscription due to a Suraksham technical issue
• Material failure to provide the purchased service
• Other circumstances where a refund is required by applicable law

Refund requests will be reviewed on a case-by-case basis where appropriate.

If you cancel an active subscription, the unused portion of the subscription period is generally not refundable unless:

• The applicable subscription terms specifically provide otherwise;
• Suraksham approves a refund at its discretion; or
• A refund is required by applicable law.

Cancelling a subscription primarily stops future renewal and does not automatically create a right to a refund.

If you believe you have been charged more than once for the same subscription or service, please contact us as soon as possible.

Please provide:

• Your registered email address
• Transaction details
• Date of payment
• Payment reference or transaction ID
• Any relevant supporting information

After verification, an eligible duplicate payment may be refunded.

If a payment fails but money has been deducted from your bank account or payment method, the transaction may be automatically reversed by the applicable payment provider.

If the amount is not reversed within the period specified by the payment provider, please contact Suraksham with the transaction details. We will assist in investigating the transaction.

Suraksham uses third-party payment providers to process payments. Depending on your location and payment method, payments may be processed through:

• Razorpay for applicable transactions in India
• Stripe for applicable international transactions

Suraksham does not store complete credit card, debit card, UPI or banking credentials. Payment processing is subject to the applicable payment provider's terms and policies.

Where a refund is approved, Suraksham will generally initiate the refund through the original payment method or applicable payment provider.

The time required for the refund to appear in your account may depend on:

• Payment method
• Bank
• Card issuer
• Payment provider
• International payment processing
• Other financial institutions

Suraksham cannot guarantee the exact time taken by a bank or payment provider to credit a refund.

International payments may be processed through Stripe or another authorised payment provider. Currency conversion, foreign exchange charges, international transaction fees or bank charges may be imposed by your bank or payment provider.

Unless otherwise required by applicable law, Suraksham is not responsible for fees charged by your bank, card issuer or payment provider.

Where a refund is issued, the amount credited may vary from the original amount paid due to exchange-rate fluctuations or third-party financial charges.

From time to time, Suraksham may offer:

• Promotional pricing
• Discount codes
• Free trials
• Introductory offers
• Special subscription offers
• Limited-time promotions

Each offer may have specific terms and eligibility requirements. Unless specifically stated, promotional offers cannot be combined with other discounts. A discounted or promotional purchase remains subject to this Refund and Cancellation Policy unless the applicable offer states otherwise.

Where Suraksham offers a free or discounted trial, the applicable trial period and renewal terms will be clearly displayed before activation.

If a trial automatically converts into a paid subscription, the applicable price and renewal conditions will be communicated before or during signup, subject to applicable law. You may cancel before the end of the trial period to avoid the applicable charge.

Suraksham may change subscription prices from time to time. Price changes will generally apply to future purchases or renewals and will not change the price already paid for a current subscription period.

Where required, we will provide appropriate notice of material price changes before they affect a renewal.

Suraksham may add, modify, replace or discontinue features included in Premium, Elite or other paid services. We aim to maintain the core value of paid services but cannot guarantee that every feature will remain available indefinitely.

If a material change substantially affects a paid service, Suraksham may provide appropriate notice and, where required by applicable law, an appropriate remedy.

If you are unable to access a paid feature due to a technical problem caused by Suraksham, please contact: connect@surakshamsafety.com.

We may attempt to resolve the issue by:

• Restoring access
• Extending the subscription period
• Providing an alternative solution
• Issuing a refund where appropriate

The appropriate remedy will depend on the nature and duration of the issue.

Payment for a Suraksham Premium or Elite subscription does not constitute payment for a job opportunity. Suraksham does not sell employment opportunities or guarantee:

• Job placement
• Interviews
• Shortlisting
• Recruiter contact
• Job offers
• Employment
• Salary
• Career progression

A subscription does not provide preferential treatment by employers or recruiters.

Refunds will not normally be provided because:

• You were not shortlisted
• An employer did not respond
• You did not receive an interview
• You did not receive a job offer
• You did not get the expected salary
• You did not find a suitable job
• A particular job vacancy was closed
• An employer changed its recruitment decision

Suraksham does not control employer recruitment decisions.

Where Suraksham offers individually purchased resume analysis, resume rating, career assessments or similar digital services, the service may begin immediately after payment.

Once the relevant service has been delivered or substantially performed, the payment may be non-refundable, except where:

• The service was not delivered due to a technical issue attributable to Suraksham;
• A duplicate payment occurred;
• Suraksham approves a refund; or
• A refund is required under applicable law.

If you believe a transaction was made without your authorisation, contact us immediately at: connect@surakshamsafety.com.

We may request transaction information and other reasonable information necessary to investigate the matter. You should also contact your bank, card issuer or payment provider where appropriate.

To request a refund, contact:

Email: connect@surakshamsafety.com

Please include:

• Full name
• Registered Suraksham email address
• Subscription or service purchased
• Date of transaction
• Transaction ID/payment reference
• Reason for the refund request
• Relevant supporting information

We may request additional information to verify the transaction and your identity.

Refund requests will be reviewed based on:

• The nature of the service
• Whether the service has been activated
• Whether the service has been used
• The reason for the request
• Technical issues, if any
• Applicable subscription terms
• Applicable consumer protection laws
• Other relevant circumstances

Where a refund is approved, we will communicate the applicable refund process.

Nothing in this Policy is intended to remove, restrict or override any consumer rights, refund rights or other statutory protections that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a mandatory right to cancellation, refund or other remedy, Suraksham will comply with that requirement.

If your account is suspended or terminated because of:

• Fraud
• Misuse of the Platform
• Violation of the Terms of Service
• Unlawful activity
• Abuse of Platform features
• Other serious violations

you may not automatically be entitled to a refund for an active subscription. However, mandatory rights available under applicable law will continue to apply.

For questions regarding payments, cancellations or refunds, contact:

Suraksham may update this Refund and Cancellation Policy from time to time to reflect:

• Changes to our services
• Changes to subscription plans
• Changes to payment methods
• Changes in applicable law
• Changes in our business practices

The updated version will be published on the Platform with a revised "Last Updated" date.

This Policy shall be governed by the laws of India, subject to any mandatory consumer protection or other statutory rights applicable to users in their jurisdiction.

Nothing in this Policy is intended to limit rights that cannot legally be excluded under applicable law.

By purchasing a Premium, Elite or other paid service from Suraksham, you acknowledge that you have read and understood this Refund and Cancellation Policy and agree to the terms applicable to your purchase.